Report Issues

NOTE: Please contact Colina if this is a claim payment issue

Before submitting an issue, please make sure you have tried the following things first.

If you can't log in please try the links to the left first.
    'Forgot your password' can send you a new password in email.
    'Change Password' will change your password to a new one
    'Change Email Address' will change the email address associated with your account.
Web page won't load
  • Check your internet connection.
  • Make sure you can reach other websites and update data on those sites.
  • Try pinging a site like google. (Press windows+R and type 'ping' in the prompt)
'System Not Available' The system is probably down for maintenance or upgrades and should be back online shortly.
Can't print the EOB
  • Make sure that your printer is connected and powered on.
  • Make sure your printer is not jammed or reporting errors.
  • Make sure you have paper in your printer.
  • Make sure the connection between your printer and computer is working
  • Try opening notepad and typing something, then printing it.

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User Name *
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(If applicable)
Email Address *
to send response to
Select Issue Type *
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Describe Issue *